About Us
ABOUT
Promoting a natural approach to canine nutrition
We are proud to announce that you can now visit us in-store, at our first ever shop location:
Rafa's Raw
134-136 Linacre Road
Litherland
Liverpool
L21 8JT
We stock a wide range of raw dog food and frozen treats, dried, natural treats, and supplements, along with toys, and dog enrichment products. Our lines are always open, should you have any questions, need any recommendations, or for anything else, we will be happy to help you.
What your dog eats massively influences their day-to-day life. A species-appropriate, natural diet can work wonders on a range of issues that impact our dogs. Feeding whole, natural, and unprocessed food is something we believe all dogs should have, and we try our best to offer just that here at Rafa's Raw.
With UK national delivery available on all our treats and supplements, you can browse our wide range knowing that you are feeding your dog tasty, natural, and nutritious treats!
Returns
We work hard to ensure your dog receives the best quality treats as quickly as possible. If you do happen to encounter any issues with your order, we encourage you to contact us via email - info@rafasraw.com. Alternatively, you can send us a message on our Instagram @rafasraw, where we will be more than happy to assist you with any queries.
We encourage you to always double check when placing an order, as we are unable to accept returns for unwanted items. Only in the event that your order is incorrect, or you have missing items on your order, will we be able to accept returns. For this to be valid, you must contact us within 7 days of receiving your order.
Please be aware that, due to the fragility of certain treats, there is a small possibility that certain items may arrive partially broken, due to how they are handled when in transit. Please know that we do our best to prevent this, however, circumstances such as these are out of our control.
Shipping
For local orders (all L postcodes), we will personally deliver your order the next day*. Our delivery fee is £1, or free, when you spend £35+.
For national delivery orders, we send your parcel out via Royal Mail, using their Tracked48 shipping service. Our courier collects parcels Monday-Friday, and our delivery fee is £3, or free, when you spend £35+. Royal Mail aims to deliver parcels with 2-3 working days using this service, but it can take longer, especially for more remote postcodes. If your order has not been delivered within 5 days of dispatch, please contact us, so that we can track your parcel with the courier.
*Excludes Sundays. There may also be times when we are unable to offer next-day, local delivery Monday-Saturday. On these occasions, we will contact you personally, and arrange an agreed-upon delivery date.